We have a new POS system. So far, it is going great. Except for how things are put on it and how people interpret those. Last week Maurice ordered 1 Split Queen Adjustable bed. He meant that he needed the entire queen bed. He got one side of it. As he said “If I had ordered two, they would have sent me four.” Then yesterday, we had ordered seven cases of pillows in Raleigh, we got 32. I have used my fingers and toes to count, and cannot make seven turn in to 32.
I was curious why Maurice called to ensure that the 15 pillows he ordered was not 15 cases, then the 32 cases of pillow thing happened, and I understood.
New Energy use to be great about this. They would read our order and if it didn’t make sense they would call and ask. Another manufacturer we use (no names, but made in the USA), will let us get two headboards or three rails. All kinds of things. Sometimes we accidentally order them. Other times they throw it in for us.
Oh the adventures of orders.
Two things on this…nice to have a supplier that gets it and will help you when you need it. Second it makes me think about the problems that technology can create vs. the help they can provide. I watched Field Crest Cannon collapse, in part due to systems. It is nothing to be taken lightly. Happy New Year!!!
I was like, where is the rest of his post?! Haha.