When I sell a mattress, as a retailer I am always very specific that “You must protect your mattress from staining to protect your warranty.” I also tell the customer where they will find the warranty info, that they need to keep their paperwork, and give them suggestions on where to put that paperwork (in a plastic bag between the mattress and the box).
This never had to make it to being a huge lawsuit. It would have saved them a lot of money to concede to the customer. It would have saved Mattress Warehouse a lot of grief too.
This goes back again to a conversation a few of us were having on Twitter yesterday. Warrantys are too long!!
Maybe in my lifetime I will see the decrease in the mattress warranty. I’m an eternal optimist.
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At one time Sealy made double sided flip mattresses that lasted far past it’s long warranty without difficulty.The problem is sealy no longer makes those mattresses.I now have a sealy that sags and bulges so bad the sheets won’t stay on after less than three months.A second mattress was sent with the same problem.Sealy seems to have no ability to honor their warranty with a replacement because all their beds are that bad.Now they refuse to give a refund and my mattress has no stains.Stay away,stay far away