Go ahead and get offended if you like (I’ve worked too many hours this weekend, and don’t really care).
Having seen both systems and having dad involved in the development of one, I wonder what took so long on this.
You cannot leave one place where you developed one thing and create a version of it somewhere else and then be surprised someone is suing you.
I have BodySystem, or Dormo, or Dormo Diagnostic, or mySide, or whatever we are calling it this week in my stores. I love it. I think it does a great job diagnosing the customer and getting them to tell you things they wouldn’t otherwise. Is it a bit of smoke and mirrors? Of course, but there is a lot of science behind some of that smoke. Does CS’s program get the same qualifications? Probably. Do they have close to the number of profiles? Heck no.
I can’t for the life of me remember if there is a weight question on the CS profile. If there is, you cannot expect people to answer that correctly. Kingsdown’s system actually doing the weight measurement, so it doesn’t have to be discussed.
Here is the bad thing- I like every party involved in this suit. I don’t like the CS system, I haven’t since the first time I saw it. Actually, I’m pretty sure I scared my rep the day I saw it. It is a preference though. Choices are a good thing.
I am very grateful to Comfort Solutions for making the XL product, so I can sell that bigger customer something. Because I sure don’t want to sell them Kingsdown.
I hope the suit works out ok for both parties, but no side ever wins in an issue like this. Just the attorney’s win.
